Terms of Business
Accepting our Terms of Business
By asking us to quote for, arrange or handle your insurances, you are providing your informed agreement to these Terms of Business.
We draw your particular attention to the section headed ‘Use of personal data’, specifically the sub-section titled ‘Credit and fraud checks’.
It is important, for your own benefit and protection, you should read these terms carefully. They contain details of our statutory and regulatory responsibilities and your contractual obligations on which we will rely. If you are unsure about any aspect of our Terms of Business or have any questions regarding our relationship with you, please contact us either on chat via your customer account, by email, or in writing:
Address
Wrisk Transfer Limited
CEME Suite 173
Marsh Way, Rainham
Essex RM13 8EU
Business Hours
Mon–Fri 9.00–17.00
We may change the terms of this agreement from time to time to reflect changes in our services or where changes are required due to legal or regulatory developments. Where we make changes, we will tell you about them before your policy anniversary.
The Financial Conduct Authority
Wrisk Transfer Limited is registered in England and Wales with company number 10657213. Registered address: 45 Gresham Street, London, EC2V 7BG. Wrisk Transfer Limited is authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services Register number is 788062.
Our permitted business is introducing, arranging, dealing as an agent and assisting in the administration and performance in respect of non-investment insurance contracts and supplementary debt-related administration in relation to insurance instalment facilities. You may check this on the Financial Services Register by visiting the FCA’s website, register.fca.org.uk or by contacting the FCA on 0800 111 6768.
Our service
Our commitment to you
We always aim to deliver good service and support when you need it and to treat you fairly in all our dealings with you. This means that we will always conduct our business with skill, care and integrity and we will not put ourselves in a position where our duty to you is compromised. We will be transparent in all our dealings with you, always respect your confidentiality and deal with any complaints that may arise impartially and sympathetically.
Helping you to decide
We source and arrange products but do not offer advice or make personal recommendations when arranging your motor insurance. However, we may ask some questions to narrow down the selection of products on which we will provide details. You will then need to make your own choice about how to proceed.
The capacity in which we act for you
In providing our service, we act as an agent of the insurer.
Our product range and the range of insurers used
- We offer motor insurance products from Highway Insurance Company Limited.
- We offer legal expenses insurance products from ARC Legal Assistance Limited, underwritten by AmTrust Europe Limited.
- We offer Driveaway insurance from Highway Insurance Company Limited and KGM Underwriting Services Limited.
- We offer excess protection (for motor insurance) from Strategic Insurance Services Limited, underwritten by Fortegra Europe Insurance Company SE UK Branch.
If we propose using another intermediary to help place your business, we will confirm this to you in good time before any arrangements are finalised.
We will not in any circumstance guarantee the solvency of any insurer.
Ownership
Wrisk Transfer Limited is a wholly owned subsidiary of Wrisk Limited, company number 09721622.
Complaints and compensation
We aim to provide you with a high level of customer service at all times but, if you are not satisfied, please contact the Customer Care Manager using the details above. You can contact us by chat, phone, email or in writing.
When dealing with your complaint, we will follow our complaint handling procedures; a summary of these procedures is available on request free of charge. If you are still not satisfied, you may be entitled to refer the matter to the Financial Ombudsman Service (except in the case of a business employing 10 persons or more and with a turnover or annual balance sheet total exceeding €2 million, other small businesses (with an annual turnover exceeding £6.5m and more than 50 employees or with an annual balance sheet total of more than £5m), a charity with an annual income of £6.5m or more or trustees of a trust with a net asset value of £5m or more). For further information you can visit the FOS website financial-ombudsman.org.uk.
We are covered by the Financial Services Compensation Scheme (FSCS) for our insurance mediation activities. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. If you are eligible to claim from the FSCS, compensation is available in relation to insurance advising and arranging as follows:
- 90% of the claim, without any upper limit.
- 100% of the claim without any upper limit for compulsory classes of insurance (such as Third-Party Motor or Employers Liability); and ‘pure protection’ contracts, professional indemnity insurance, and general insurance claims arising from the death or incapacity of the policyholder owing to injury, sickness or infirmity, all where the insurance intermediary has failed to pay money to an insurer, pay away money it has received from an insurer, or has failed to take steps to allow the insurer to effect the contract of insurance.
Further information about compensation scheme arrangements is available from the FSCS on 0800 678 1100 (freephone), 0207 741 4100 or fscs.org.uk.
Payment for our services
We normally receive commission from insurers and product providers. Any commission we receive will be paid from the insurance premium payable by you.
You are entitled, at any time, to request information regarding any commission received by us in the handling of your insurances. Please be assured that the way in which we are remunerated will not at any time conflict with our responsibilities to meet your needs and treat you fairly.
We do not charge administration fees to our customers in excess of the premium amount charged by insurers.
You will receive a quotation which will tell you the total price to be paid, and which identifies any fees, taxes and charges separately from the premium, before your insurance arrangements are concluded.
We also draw your attention to the sections headed ‘Cancellation of insurances’ and ‘Ending your relationship with us’.
Handling money
We act as agents of the insurer in collecting premiums and handling refunds due to customers. Premiums are deemed to be held by the insurer(s) with which your insurance is arranged. Refunds are deemed to be received by you, once payment has been made to you.
Cancellation of insurances
The cancellation of a policy can be processed via your customer account.
The terms of your policy may allow insurers to retain the premium in full in the event of cancellation before the policy expires.
Ending your relationship with us
Subscription policies
Subject to your immediate settlement of any outstanding premiums and fees, you may instruct us to cancel your relationship with us and we will not impose a cancellation fee. Your policy will be cancelled from the date you request, or the date your request is received, whichever is later.
Provided you have not had a prejudicial claim in the policy period, your policy will be cancelled on a pro rata basis. For example, if your premium is £30 per month, in a 30-day month your pro rata premium would be £1 per day of cover. If you decide to cancel your policy after 10 days on cover, you would only pay for the amount of cover you have used, this means you would pay £10 for the cover you have used and will be refunded £20 for the cover you have not used.
Where an incident has occurred, which has or may give rise to a Prejudicial claim, the full premium paid will be retained by us. If all or part of your premium is being paid as part of a promotion this will be taken into account when calculating any refund.
Driveaway policies
For Driveaway policies, your policy will be cancelled from the date you request, or the date your request is received, whichever is the later. .
All policies
In circumstances where we feel we cannot continue providing services to you, we will give you a minimum of 7 days’ notice. Valid reasons may include but are not limited to non-payment of premium, failure to provide requested documentation or information, deliberate failure to comply with terms set out within the Terms of Business or insurer’s documentation, deliberate misrepresentation or non-disclosure or attempted fraud.
Unless otherwise agreed in writing, if our relationship ends, any transactions previously initiated will be completed according to these Terms of Business. You will be liable to pay for any transactions concluded prior to the end of our relationship and we will be entitled to retain commission received for conducting these transactions.
Your responsibilities
You are responsible for answering any questions in relation to any proposal for insurance cover honestly and to the best of your knowledge. You must provide complete and accurate information for our insurers. This also applies to your responses in relation to any assumptions you may agree to in the process of applying for insurance cover. This is particularly important before taking out a policy but also at annual anniversaries or if you make a mid-term amendment to your policy.
If you fail to disclose information or misrepresent any fact which may influence the insurer’s decision to accept the risk or the terms offered, this could invalidate the policy and mean that claims may not be paid.
You must check all details on any online proposal form, Statement of Fact and pay particular attention to any declaration you have agreed to. It is important that you read all insurance documents issued to you and ensure that you are aware of the cover, limits and other terms that apply. Particular attention must be paid to any warranties and conditions, as failure to comply with them could invalidate your policy or mean that claims may not be paid.
Our aim is to provide you with your policy documentation in a timely manner confirming the basis of cover and giving details of the insurer(s). You should examine any insurance documents we send you very carefully to ensure that they meet your requirements. If you believe they are incorrect or inadequate for your needs, you must advise us immediately.
You must inform us immediately of any changes in circumstances which may affect the services provided by us or the cover provided by your policy. If you are unsure about any matter, please contact us for guidance.
Use of personal data
In your dealings with us you may provide us with information that may include data that is known as personal data. Where we process personal data, we comply with statutory data processing requirements as set out by the Data Protection Act 2018 and the UK-retained provisions of the EU General Data Protection Regulation (UK GDPR). The personal data we will collect will include information relating to your name, address, date of birth, contact details and ‘health’ or ‘criminal offences’.
We will process your personal data to allow us to provide you with our services as your insurance broker in quoting for, arranging and administering your insurances and in arranging insurance premium finance. Your personal data will also be used to manage future communications between ourselves. Where you have agreed, or in circumstances where to do so will be in our mutual interests, your personal data will be used to provide you with further information about our wider products and services. You can opt out from receiving such communications by e-mailing privacy@wrisk.co
In processing personal data for insurance purposes about health or criminal offences, we will only do so to enable us to provide our service to you and on the basis of it being in the public interest.
We will only use your data for the purpose for which it was collected. We will only grant access to or share your data within our firm or other firms associated with us, with other authorised third parties and product and service providers such as insurers where we are entitled to do so by law under lawful data processing.
The Data Protection Act 2018 provides you with Access Rights that allow you to gain an understanding on the data being processed, who we share it with, for what purpose, why we need to retain it and retention periods, to object to the processing and to place restrictions on the processing, to request copies of your data and to request the deletion of your data.
If you require further information on how we process your data, or you wish to exercise your rights, please contact our Data Protection Officer by emailing privacy@wrisk.co or by writing to the address shown at the top of this document. How we process your personal data is detailed further within our privacy policy.
Credit and fraud checks
We, and other firms involved in arranging your insurance (insurers or other intermediaries) may use public and personal data from a variety of sources including credit reference agencies and other organisations. The information is used to help tailor a price, to ascertain the most appropriate payment options for you and to help prevent fraud. Any credit reference search will appear on your credit report whether or not your application proceeds. If you have any questions about this or any other matter, please do not hesitate to contact us.
Conflict of interests
Occasions can arise where we, or one of our associated companies, clients or product providers, may have a potential conflict of interest with business being transacted for you. If this happens, and we become aware that a potential conflict exists, we will write to you and obtain your consent before we carry out your instructions and we will detail the steps we will take to ensure fair treatment.
Claims handling arrangements
You should take note of the required procedures in the event of a claim, which will be explained in the policy documentation. Generally, insurers require immediate notification of a claim or circumstances which might lead to a claim. If in doubt about whom you should contact, please contact us in the first instance.
Combating financial crime
We are obliged to conduct reasonable due diligence to protect you and us against the risk of financial crime. We may require you to provide evidence to assist us with verifying your identity and any payment details you provide to us to ensure that the transactions that we conduct on your behalf are legitimate.
Neither party shall be involved in the offering, promising or giving of any financial or other advantage to any person in breach of any applicable anti-bribery laws (including the Bribery Act 2010). We are obliged to report evidence or suspicion of financial crime to the relevant authorities at the earliest reasonable opportunity and may be prohibited from disclosing any such report to you.
We shall not provide any services, provide any benefits, or make any payments to any client that is the subject of any trade and economic sanctions or embargos or provide services to any client located, organised in or resident in a country or territory that is the subject of comprehensive country sanctions.
We will carry out checks of the consolidated list of financial sanctions targets designated by the United Nations, The European Union and the United Kingdom and maintained by the Office of Financial Sanctions (OFSI) and the United States Office of Foreign Assets Control (OFAC). If sanctions apply, we are obliged to report the transaction to the relevant authorities and, in such cases, we shall not make any further payments or process already notified claims and insurers may invoke cancellation rights to terminate affected insurance contracts.
Law and jurisdiction
These Terms of Business shall be governed by and construed in accordance with English Law and shall be subject to the exclusive jurisdiction of the courts of England and Wales.